This is almost always expensive but a business-critical tool nonetheless. Trained consultants can seamlessly coordinate between different departments and business functions of the organization, not just working on implementation but educating employees at the same time. We chart out an execution framework with timelines of what the consultants intend to do, and place a special emphasis on the training aspect. Local management is usually involved in a hands-on approach throughout the process, working with the consultants to maximize understanding and coordination.
Building a robust, thriving IT knowledge base helps free up the IT department to focus on larger issues. Including articles on issues like password protocols, obtaining software licenses and instructions for Wi-Fi access for guests, empowers employees to manage simpler problems. Some basic best practices will ensure the IT knowledge base is working properly.